Privacy Policy – How Club PK VIP Handles Your Personal Data

1 What Information We Collect

Club PK VIP collects information from you in three main ways: information you provide directly when registering and using the platform, information generated automatically by your use of the platform, and information from third parties involved in your account verification or payment processing.

Information You Provide Directly

• Registration details: Your full name, date of birth, email address and mobile number as entered during account creation.
• Identity verification documents: Where verification is required — typically before your first withdrawal — we may request a copy of your CNIC or other government-issued identity document, and proof of your registered payment method.
• Payment information: Your JazzCash or Easypaisa account number, Raast ID or bank account details used for deposits and withdrawals. Credit and debit card details are handled directly by our payment processor and are not stored on Club PK VIP servers.
• Support communications: Any messages you send to our support team via live chat or email, including the content of those messages and any attachments you provide.

Information Generated by Your Use of the Platform

• Gaming activity: Records of every bet placed, game played, bonus claimed and withdrawal requested. This data is associated with your account and is used for account management, dispute resolution and responsible gaming purposes.
• Device and connection data: Your IP address, device type, operating system, browser type and approximate location derived from your IP. This is used for security monitoring and fraud prevention.
• Session data: Login times, session duration and navigation patterns within the platform. This helps us identify unusual access patterns that may indicate unauthorised account access.

Information From Third Parties

• Payment processors: Confirmation of deposit and withdrawal transactions from JazzCash, Easypaisa, Raast and bank payment systems. We receive transaction confirmations and reference numbers, not your full payment account credentials.
• Identity verification providers: Where we use a third-party service to assist with verifying your identity documents, that provider may return a verification result to us. We receive the outcome of the check, not the raw data processed by their system.

2 How We Use Your Information

Club PK VIP uses the data we collect for the following purposes:

Club PK VIP does not use your personal data to build advertising profiles, sell targeted advertising access or share data with third-party marketers. Where we send promotional messages about Club PK VIP offers — such as a new PSL betting promotion or a bonus for live casino — this is based on your account relationship with us, not third-party ad targeting.

You can opt out of promotional communications at any time by contacting support. Opting out of promotional messages does not affect operational communications — we will still contact you about your account, pending verification, transaction confirmations and security alerts.

3 Payment Data and PKR Transactions

Because Club PK VIP handles real PKR deposits and withdrawals, payment data requires specific handling. Here is how it works in practice.

• JazzCash and Easypaisa: When you deposit via JazzCash or Easypaisa, the transaction is processed through those platforms' own secure systems. Club PK VIP receives a transaction confirmation and reference number. We do not have access to your JazzCash or Easypaisa PIN or full account credentials.
• Raast and Bank Transfer: Deposits via Raast or direct bank transfer result in Club PK VIP receiving the sender's account details as part of the bank transaction record. This information is retained as part of the transaction record for financial compliance purposes.
• Debit and credit cards: Card payments are processed by our payment service provider, which operates to PCI DSS standards. Club PK VIP does not store full card numbers, CVV codes or card expiry dates on our own servers. We receive a tokenised reference that allows us to identify your payment method for future withdrawal processing without accessing raw card data.
• Transaction records: All deposit and withdrawal transaction records — amounts, dates, payment method references and PKR values — are retained as part of your account history. These records are necessary for financial compliance, dispute resolution and audit purposes and are kept for the period described in Section 7.

4 Who We Share Data With

Club PK VIP shares personal data only with the categories of third parties listed below, and only to the extent necessary for each stated purpose. We do not share data with anyone outside these categories without your explicit consent.

• Payment processors: JazzCash, Easypaisa, Raast and other payment service providers receive the account and transaction details necessary to process your deposits and withdrawals. Each of these providers operates under their own privacy and security standards.
• Identity verification providers: Where we use a third-party service to assist with CNIC or document verification, the documents you submit are shared with that provider for the purpose of running the verification check. The provider does not retain your documents beyond the time required to complete the check.
• Platform infrastructure providers: Cloud hosting, server and database providers that form the technical infrastructure of Club PK VIP may have access to data stored on their systems as part of providing that infrastructure. These providers are contractually bound to use that access only for infrastructure operation purposes.
• Fraud and security services: We may use third-party services that assist with fraud detection, IP analysis and security monitoring. These services process device and connection data, not your personal account details.
• Legal and regulatory requirements: Club PK VIP will disclose personal data to law enforcement or other authorities if required to do so by a legally valid request. We will not disclose data beyond what is legally required in any such situation.

When Club PK VIP shares data with any of the above categories of third party, we require that the sharing is governed by a data processing agreement or equivalent contractual safeguard that obligates the third party to handle the data securely and only for the specified purpose.

5 Cookies and Device Data

Club PK VIP uses cookies and similar technologies on its website and platform. Here is what each category does.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a session, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions typically end, and how the game lobby is used. This data is aggregated and anonymised. It helps us improve the platform experience without being linked back to individual players.
• Security and fraud prevention cookies: Used to identify your device across sessions for the purpose of detecting unusual access patterns. For example, a login from a device that has never been associated with your account may trigger an additional verification step. These cookies are part of our account security infrastructure.

Most modern browsers allow you to control cookie behaviour through browser settings. Blocking essential cookies will prevent Club PK VIP from functioning correctly. Blocking analytics or security cookies may limit some security features. For specific cookie management instructions, refer to the help section of your browser.

6 How We Protect Your Data

Club PK VIP implements multiple layers of security to protect the personal data and financial information of players in Pakistan.

• TLS encryption in transit: All data exchanged between your browser or device and Club PK VIP is transmitted over TLS-encrypted connections. This prevents interception of login credentials, payment data and session information.
• Encryption at rest: Sensitive account data stored in our databases is encrypted at rest. Even if database access were somehow compromised, the underlying data would not be readable without the encryption keys.
• Access controls: Access to player data within Club PK VIP systems is restricted to personnel who need it for their specific role. Support agents can access account data relevant to helping you — they do not have unrestricted access to all player records.
• Security monitoring: Our systems are monitored continuously for unusual access patterns, potential intrusion attempts and anomalies that may indicate a security issue. Suspicious activity triggers alerts for review by our security team.
• Password storage: Account passwords are stored as one-way hashes using industry-standard algorithms. Club PK VIP staff cannot retrieve your password — only reset it through the verified recovery process.

No online platform can guarantee absolute security. If you become aware of any security vulnerability in Club PK VIP or suspect your account has been compromised, contact our support team immediately at [email protected]. We will investigate and respond promptly.

7 How Long We Keep Your Data

Club PK VIP retains personal data for different periods depending on its type and purpose.

• Account data: Retained for the duration of your account's active status, plus a period following account closure to allow for any outstanding transaction disputes, chargeback claims or legal matters to be resolved.
• Financial transaction records: PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date. This is a standard requirement for financial record-keeping and audit purposes.
• Identity verification documents: Retained for the period required to satisfy our identity verification obligations, which is typically for the duration of the account plus a standard compliance period after closure.
• Support communications: Retained for a reasonable period after the issue was resolved, to allow for follow-up queries and to maintain a record of any commitments made to the player during the support interaction.
• Gaming activity logs: Retained for the duration of the account plus a standard period after closure, primarily to support responsible gaming monitoring and dispute resolution.

When data reaches the end of its retention period and is no longer required for any legal or legitimate operational purpose, it is deleted or permanently anonymised so that it can no longer be associated with your identity.

8 Your Rights Over Your Data

You have rights over the personal data Club PK VIP holds about you. To exercise any of these rights, contact our support team at [email protected] from the email address registered to your account.

9 Children and Minors

Club PK VIP is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and withdrawal processes specifically to prevent minors from accessing the platform.

If we become aware that an account has been registered by a person under 18, that account will be immediately closed, any balance will be returned to the payment method used for deposits (minus any winnings), and all personal data associated with the account will be deleted as quickly as our compliance obligations allow.

If you believe a minor has gained access to Club PK VIP — whether through a registered adult's account or through their own registration — please contact our support team immediately at [email protected]. We take this seriously and will act on the report without delay.

10 Updates to This Privacy Policy

Club PK VIP may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal requirements or changes in the services provided by our third-party partners. The date at the top of this page reflects when the current version was last revised.

For updates that materially change how we handle your personal data — for example, if we were to start sharing data with a new category of third party or change our data retention periods significantly — we will notify you in advance through the platform or via the contact details registered to your account. This gives you the opportunity to review the changes before they take effect and, if necessary, close your account before the new policy applies to you.

For minor updates — such as correcting a typographical error, clarifying an existing practice or updating contact details — we may update the policy without individual notification. The revised date at the top of the page will reflect any such update.

If you have any questions about this Privacy Policy or how Club PK VIP handles your personal data, contact us at [email protected]. We will respond through your registered contact details.